The Express Lanes will undergo routine maintenance on backend systems from June 19th through June 21st. During this period, Express Pass customers should anticipate delays in trip charges posting to their accounts.
Warning Regarding Text Smishing Scam
Additionally, UDOT has reported widespread instances of a text message smishing scam. These fraudulent messages claim individuals owe immediate payments to the department and direct users to click links to resolve fake unpaid tolls.
UDOT stated that the department does not send text messages requesting toll payments. Officials advise individuals who receive these suspicious texts do not click any included links.
How to Report Fraudulent Messages
To report scams or suspicious communications, individuals can contact the Federal Trade Commission. For questions regarding Express Pass accounts, customers may visit the official Express Pass website or call the customer service center at 855-813-9127.
Express Pass Usage and Regulations
The Express Pass allows solo motorists to use Express Lanes by paying a toll. UDOT noted that their system does not automatically mail bills for lane use; users must sign up for and receive an Express Pass first.
Using the lane without meeting occupancy requirements or without a transponder set to TOLL mode is illegal and subject to citation by the Utah Highway Patrol.
