Salt Lake City is integrating generative AI into its operations to improve efficiency, enhance public engagement, and better serve the community. The city intends to use this technology to streamline administrative tasks, allowing staff to focus on delivering services.
This integration also aims to provide clearer and more accessible information to residents while improving response times for inquiries and public services. The city plans to use the technology to support data-driven decision-making for a more responsive government.
A guide has been developed to help Salt Lake City employees, contractors, volunteers, and others conducting city business understand the Use of Generative Artificial Intelligence policy. The guide outlines key policy sections regarding responsibilities, privacy, and use, while detailing risks and safe usage practices to protect city data.
To ensure transparency and accountability, Salt Lake City is committed to keeping the public informed when AI-generated content is used. A specific marker will appear on webpages, communications, and other city materials when generative AI has been used to develop the majority of the material.
While generative AI enhances capabilities, the city maintains that keeping a human in the loop remains essential. Salt Lake City is committed to using generative AI responsibly, ensuring transparency, and maintaining a people-first approach in all government operations.
City webpages will include language stating that portions of the page may incorporate content created with support from generative artificial intelligence and that all information is reviewed and approved by staff to ensure accuracy.
