Intermountain Health has launched on-demand virtual services to provide easier access to nicotine and tobacco cessation medications as well as life-saving naloxone throughout Utah, Colorado, Idaho, Wyoming, Montana, and Nevada. The program allows patients to consult with clinical pharmacists via telephone and receive medications delivered directly to their homes.
Patient eligibility and requirements
The nicotine and tobacco cessation service is designed for patients 18 years of age or older who are not pregnant, nursing, or planning to become pregnant or nurse within the next six months. To qualify for the service, patients must also have a blood pressure reading of less than 160/100 recorded within the last six months.
Intake process and pharmacist contact
According to Intermountain Health, the process begins with an online intake form that takes approximately 15 to 20 minutes to complete. Following the submission of this form, a clinical pharmacist will contact the patient within one to two business days between 8 a.m. and 5 p.m. MST to discuss treatment options. The pharmacy team may attempt up to two phone calls and one email if the initial contact is unsuccessful.
Available medications and therapies
Patients can access various forms of nicotine replacement therapy through this service, including patches, gum, lozenzenges, and inhalers. The service also provides prescription medications such as varenicline (Chantix) and bupropion (Zyban or Wellbutrin).
Consultation costs and insurance coverage
The cost for the tobacco cessation consultation is a $30 fee, plus the cost of the medication after any applicable insurance coverage is applied. Intermountain Health noted that some insurance providers may cover the $0 consultation fee and that the service is eligible for both FSA and HSA accounts.
Referrals and home delivery details
If a patient does not meet the clinical requirements for the virtual service, the pharmacist can assist with a referral to an Intermountain provider for further evaluation. Once the medication is processed, it is shipped via the Intermountain Home Delivery Pharmacy, typically arriving at the patient's door within three to five business days. Shipping for these medications is free.
Naloxone program overview and pricing
In a separate service announcement on June 28, 2026, Intermountain Health detailed its naloxone on-demand program, which provides access to the medication used to reverse opioid overdoses. Unlike the smoking cessation service, there is no service fee for this program; patients are only responsible for the cost of the medication after insurance coverage.
Intermountain Health stated that naloxone can be dispensed to anyone with interest, regardless of whether they are currently taking opioid medications. The service offers both over-the-counter naloxone and a version that requires a consultation with a pharmacist by phone for a prescription. For those choosing the over-the-counter option, patients are responsible for the full cost of the medication.
Similar to the cessation service, naloxone can be delivered directly to a patient's home via the Intermountain Home Delivery Pharmacy, generally within four to five business days of the request.
The naloxone service is specifically intended for use in the event of an opioid overdose. Intermountain Health emphasized that if someone is currently experiencing an overdose, individuals should immediately call 911 and seek the nearest medical facility.
Naloxone works by temporarily reducing the effects of opioids, allowing enough time for a patient to reach professional medical care. The medication is effective against common opioids including hydrocodone (Vicodin, Norco), oxycodone (Percocet, OxyContin), morphine, codeine, fentanyl, hydromorphone (Dilaudid), and methadone, as well as heroin.
To assist in identifying an overdose, Intermountain Health provides the 'SMELL' acronym to help bystanders recognize symptoms:
Not SPEAKING (inability to arouse or respond to stimuli); Not MOVING (unresponsiveness); EYES with pinpoint pupils; LIPS that are blue or gray; and LUNGS experiencing respiratory depression, such as slow or gurgling breathing.
In the event of a suspected overdose, the organization advises calling 911, administering naloxone, and providing rescue breathing by tilting the head back, lifting the chin, and delivering two quick breaths followed by one breath every five seconds. If a second dose is needed, it can be administered after three minutes.
Patients using the naloxone service may order multiple kits at once, though this may increase the total cost. While many insurances cover naloxone, Intermountain Health noted that it is not covered by most Select Health plans, suggesting the over-the-counter option for those without compatible coverage.
For non-emergent questions regarding pharmacy services, patients can contact the pharmacy team at 800-825-3547 for smoking cessation inquiries or 855-779-3960 for naloxone-related concerns.
