Ask an Expert – Five Ways to Help Someone Struggling with Mental Health
By Dennis Hinkamp | October 7, 2026
Observant family members can be the first responders to mental health or substance use concerns. Recognizing changes, listening without judgment, and simply being available can make a meaningful difference.
In recognition of World Mental Health Day on Oct. 10, Utah State University Extension’s Health Extension: Advocacy, Research and Teaching (HEART) Initiative offers five strategies families can use to support loved ones facing mental health challenges.
1. Recognize the power of family support. Family members are often among the first to notice changes in behavior, routines, or emotional well-being. Because of these close relationships, families can provide an important support network and help people connect with treatment and other resources.
Families can also help reduce the stigma surrounding mental health treatment. In some situations, family therapy can help family members better understand how to support a loved one while strengthening relationships within the family.
2. Avoid stigmatizing language and beliefs. Words matter. Stigma can occur when differences or mental health conditions are labeled negatively, creating an “us vs. them” attitude.
People who experience stigma may feel isolated or discriminated against and may become less likely to seek help. Family members can create a safer environment by avoiding judgmental language and treating mental health and substance use disorders as health concerns that deserve understanding and appropriate care.
3. Be available, listen, and be patient. Social support can help people cope with stress, and feeling connected to others can benefit overall health. Families can provide that connection through face-to-face conversations, phone calls, texts, or video chats.
When talking with someone who is struggling, ask open-ended questions that let them explain what they are experiencing. Families may also benefit from discussing their history of mental health concerns. Understanding possible genetic predispositions can help people better understand their experiences and realize they are not alone.
Above all, be patient. Finding appropriate resources and treatment can take time.
4. Offer realistic hope. Hope is more than simply wishing things will improve. It can build resilience by acknowledging past difficulties while maintaining confidence in the future. Family members can offer hope by being genuine and drawing from shared experiences. A simple message such as, “We have been through difficult things before, and we can get through this together,” can reassure them without minimizing what they're experiencing.
5. Take care of yourself. Supporting someone experiencing mental health or substance use concerns can be stressful. Family members and caregivers need to protect their own physical and emotional well-being and take appropriate steps for self-care.
Families should educate themselves about their loved one’s treatment, ask appropriate questions, and communicate with those involved in their care when possible. Family or marriage therapy may also help rebalance relationships and promote healing.
For additional mental health resources and information, visit the Utah State University Extension HEART Initiative website, or call 988 for help.
Contact
Ashley Yaugher
Ashley.Yaugher@usu.edu
(435) 636-3276
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