Intermountain Healthcare announced Saturday that it is offering on-demand delivery for walkers and nebulizers to patients located within Utah. The service provides a way for residents to have medical equipment shipped directly to their homes without needing an initial order from a healthcare provider.
How the ordering process works
Under the new on-demand program, Intermountain's team processes requests after a patient submits an online form. For nebulizer orders, the review process typically takes between 15 and 20 minutes. Following this review, staff members may contact patients through video visits, phone calls, or secure messaging to confirm specific details before fulfillment.
Delivery timelines and future expansion
Both the walker and nebulizer services are designed for convenience, with most orders arriving at a patient's residence within approximately five business days after the order has been confirmed. The company noted it is currently working to expand access to these services outside of Utah in the future.
Walker pricing and equipment specifications
The walker service is available for $70.95 and is eligible for both Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). The specific model provided through this service is a 2-button aluminum folding front wheeled walker featuring 5-inch wheels. This equipment is designed to support users weighing up to 300 pounds.
Detailed walker dimensions and features
Intermountain specified that the walker's height is adjustable in one-inch increments, ranging from 32.5 to 38.5 inches, making it suitable for users between 5 feet 5 inches and 6 feet 6 inches tall. The device features contoured, textured PVC handgrips and can fold down to 4.5 inches for easier transport and storage. The dimensions of the walker include 18 inches between the handgrips, 21 inches between the base legs, and a depth of 16 inches when opened.
Nebulizer pricing and device compatibility
The nebulizer on-demand service is priced at $112 and is also FSA/HSA eligible. The kit provided includes a compressor, which serves as the main system component to create a steady flow of air that converts liquid medication into an inhalable mist. While the device is compatible with most liquid medications used for respiratory conditions, Intermountain noted several specific medications cannot be used with this particular machine.
Medications that require specialized machines and are incompatible with this nebulizer include Tobramycin (TOBI), Dornase alfa (Pulmozyme), Pentamadine (NebuPent), Ribavirin (Virazole), Iloprost (Ventavis), Aztream (Cayston), and Treprostinil (Tyvaso). Patients requiring these specific medications are advised to contact their provider or call Intermountain at 385-887-6000.
For both services, Intermountain healthcare providers will place the necessary medical order on behalf of the patient after the initial request form is submitted. This removes the requirement for patients to secure a prior order from their own doctor to use the on-demand service.
In the event of issues with equipment, Intermountain provides support for replacement parts and repairs. If a return is necessary, patients may bring items to local Home Medical Equipment offices or mail them to the company's facility at 11520 Redwood Road, South Jordan, UT, 84095. The company requests that patients call ahead if they intend to use the mailing option.
Intermountain has provided contact numbers for various service needs. For questions regarding damaged equipment or general concerns with either device, patients can call 385-887-7320. For specific requests regarding replacement parts, the company directed users to call 385-887-7920.
