This feature is brought to you by Les Olson IT, Utah's go-to technology solutions provider with over 70 years of experience. Explore how their dedication to dependable customer service has made them one of the state's most enduring businesses.
In 1956, technology looked a little different than it does today. Instead of desktops, there were typewriters. If you wanted a hard copy of something, you used carbon paper, and if you made a mistake, whiteout was a lifesaver.
The only “cloud” people knew about was the one in the sky, and if you told someone you used Slack in the workplace, you’d probably get a few confused looks. There were no cellphones, no video calls and certainly no cybersecurity concerns keeping business owners up at night.
While technology has changed dramatically over the last 70 years, one thing hasn’t: the need for dependable customer service.
Many companies that existed back in 1956 have long since come and gone, but one that has stood the test of time is Les Olson IT — and customer service has remained at the heart of the company’s success.
“In 1956, Les Olson started this company with a simple philosophy: take care of the customer, and the business will take care of itself,” the company states as part of its 70th anniversary celebration.
Here’s a look at how Les Olson IT has evolved over the last seven decades — and why its customer-first approach continues to matter for Utah businesses today.
Prioritizing the customer experience
Les Olson IT’s long-term success didn’t happen by chance. Building the level of trust the company enjoys today took decades of consistently showing up for customers and adapting alongside their needs.
That commitment still matters just as much today. In its recent State of the Connected Customer report, Salesforce found that 80% of customers say the experience a company provides is just as important as its products and services.
For businesses navigating increasingly complex technology needs, responsive service and reliable support can make all the difference.
Over the past five years, Les Olson IT has earned 10 Best of Northern Utah awards, including three Gold awards for customer service — recognition the company says reflects more than just the technology it provides.
“Our consistent recognition is more than a reflection of our offerings; it’s about how we offer them,” the company says. “These awards affirm that we fulfill our promise to be a reliable, high-quality technology partner for your business.”
Evolving with the changing times
Though the commitment to customer service has remained the same, other things have only grown or gotten better. Just as technology has changed drastically over the past 70 years, Les Olson IT has learned to adapt and evolve to meet different client needs.
These days, businesses are relying more than ever on technology. They count on IT support to protect sensitive information through cybersecurity while also keeping operations running smoothly and efficiently.
It’s a tall order, but Les Olson IT is up to the task.
In one five-star customer review, a client described an “excellent experience” working with Les Olson IT to resolve technical issues quickly.
“Our company relies on Les Olson for IT services, network support, and even our office printer/copier solutions, so having someone this responsive and knowledgeable is incredibly valuable,” the client wrote. “[H]aving reliable IT support like this is critical for keeping our operations running smoothly.”
The list of services Les Olson IT offers includes help desk support, cybersecurity, cloud services, data backup, disaster recovery and ongoing IT management tailored to your business needs.
Why local support still matters
As they say in business, “time is money,” and having someone trustworthy — and close by — can make a major difference when technology issues arise. Utah business owners want fast response times from IT professionals who understand the local market. They want to talk to real people and build real relationships.
Those who’ve turned to Les Olson IT over the years have seen firsthand how the company’s longevity reflects both its expertise and its commitment to the surrounding community.
“Our 70th anniversary isn’t just a celebration of our history; it’s a celebration of the local businesses, schools, and government agencies we’ve had the honor to support,” the company says. “When your office runs efficiently, and your data is secure, we’ve done our job.”
As technology continues evolving, Les Olson IT says its focus remains on helping businesses adapt while maintaining the same customer-first approach the company was founded on in 1956.
“Our goal remains the same as it was in 1956: to provide cutting-edge solutions with a ‘local’ touch that national competitors simply can’t match.”
After 70 years in business, that combination of experience, innovation and community-focused service continues to set Les Olson IT apart.
To learn more, visit lesolson.com.
This is a sponsored article brought to you by KSL TV in conjunction with the advertiser. The advertiser paid a fee to promote this article and may have influenced or authored the content. The views expressed in this article are those of the advertiser and do not necessarily reflect those of KSL TV, its parent company, or its staff.
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