The Wasatch County Twin Creeks Special Service District approved a new hardship rate reduction policy on Oct. 13, 2026, offering residential customers a 50% discount on utility fees if they qualify under new eligibility criteria. The decision, formalized through Resolution 2026-06, marks a significant shift in how the district handles residents facing extraordinary financial difficulties, including those impacted by military deployment.
New Financial Assistance Program
The policy, which was adopted during a meeting of the Wasatch County Council acting as the Twin Creeks Special Service District, establishes a formal process for customers to apply for reduced rates. Under the new program, qualifying residential customers are entitled to a discount equal to 50% of their total utility fees. These fees encompass sewer, culinary water, and secondary irrigation water services provided by the district.
Military Deployment Eligibility
The district's staff recommended the adoption of Resolution 2026-06 after a review of comparable policies from other entities. According to the district's executive summary, military deployment is frequently recognized as a qualifying circumstance in similar programs. However, historically, the Twin Creeks Special Service District policies did not include military deployment as part of its eligibility criteria for rate reductions.
Recent Administrative Actions
The implementation of the hardship program follows a series of administrative actions by the district. During a meeting held on Sept. 8, 2026, the council approved Resolution 2026-04 to update sewer rates and Resolution 2026-05 regarding sewer impact fees. These earlier measures were part of a broader effort to manage the district's fiscal responsibilities, which included addressing developer reimbursement inquiries and reviewing the status of Jones Dam phase 2.
Fiscal Oversight and Approvals
During the Sept. 8, 2026, session, the council also approved a warrant list totaling $255,008.99. The most recent meeting on Oct. 13, 2026, saw the council move to approve an even larger warrant list amounting to $506,510.07. The council members in attendance for the Sept. 8 meeting included Colleen Bonner, Erik Rowland, Kendall Crittenden, and Spencer Park, with the meeting adjourning at 7:25 p.m.
Council Background
The current council members, who have held their positions through various legislative cycles, include Colleen Bonner, Erik Rowland, Kendall Crittenden, and Spencer Park. This group was part of a larger cohort of officials sworn into office on Jan. 6, 2025, following elections held in November. That group of eight officials included re-elected members Kendall Crittenden (Council Seat D), Mark Nelson (Council Seat E), and Spencer Park (Council Seat G), alongside newly elected officials such as Colleen Bonner (Council Seat B).
District Governance
The Twin Creeks Special Service District provides culinary water, sewer, and secondary irrigation water services within its boundaries. The district's board has designated the General Manager to be responsible for the interpretation and administration of the new hardship policy, which will remain in effect until the board decides to amend or repeal it.
