Lehi residents continue to subscribe to the city’s fiber service as the program remains on track, according to a report published Oct. 22.
During a City Council work session on Oct. 13, Finance Director Dean Lundell presented data demonstrating growth within the city-owned fiber system.
More than 7,150 residents have signed up for the fiber service to date. The city previously set a goal of reaching 6,500 users by the end of 2026 and projects it will reach a final goal of 10,500 users by 2030, if not before.
Lundell stated that the program is on track and noted that the city is benefiting from the system, which provides a city-wide way to monitor all utilities.
The fiber program shows a churn rate of less than 5%, which Lundell noted is very low compared to area competitors that report churn rates at or above 15%.
Data from city surveys indicate that most service cancellations are due to homeowners moving, and the city works to recapture those new homeowners. Other issues include residents not contacting customer service to troubleshoot equipment that may be old or unable to support offered speeds.
The city began building the system in 2021 after a 2020 feasibility study recommended the project. Following that initial construction, the city issued another $15 million bond in 2025.
Lundell said much of that $15 million will be used to provide drops for new growth areas or areas that did not sign up during the initial rollout.
Lehi Fiber is hosting an open house on Thursday, Oct. 22, at 6:30 p.m. at the civic center to answer questions and educate residents about the program's offerings.
